Going the "Extra Mile"

Have you ever met someone that you simply do not like? That’s behaviour working. Most of us have learned a particular behavioural style as we grew up. Many understand no other way of behaving, thus send “turn off” messages to other behavioural styles.

Stephen Covey had considerable insight when he wrote “Seek first to understand and then to be understood.” Why is this important?

• 18% of the population in the UK are people who are driven by resolving problems. They speak quickly, have low attention spans and are to detail what ballet dancers are to spot welding. They’re no good at it! Many rise to the top of businesses and then wonder why people don’t understand them. The reason is 82% are different.
• 28% of the population are driven by people interactions; they have to be with people to function. However being afraid of social rejection makes them poor front line managers.
• 40% of the population are process people; they need goals and boundaries in order to function. They fear loss of control and go to great lengths to impose order and process on the world. They make great project managers but if their process is not yours, then they are blockers.
• 14% of the population live their working lives by procedures and rules. They can be pedantic, producing work to high standards, sometimes unnecessarily. Above all they fear criticism, they do a good job (in their eyes to avoid being criticised). If their rules are your rules than great, but if not… Beware!

So what? 

Well, the “so what” is this. If your managers and sales people don’t understand the basics of behavioural interactions, are unable to recognise and adapt to the different styles, then they can’t sell or manage as well as a top professional. The result of knowing and understanding behaviour is superior performance, the difference between being just OK, and being a star performer.

We teach - and if necessary, coach - those who are the best of your best to become even better by understanding behaviour and how to utilise it to the advantage of themselves and your business.

In summary – What we can do for you?

We will help you attain a business with everyone going in one direction, and with the potential to achieve 20% more productivity from your people. You’ll experience less costs due to labour turnover, and benefit from the ability to find and retain managers who are good at people management and the things you need to achieve to meet your business goals.

Few of your competitors will be able to achieve this.  You can expect 15% to 20% more sales income for the same number of sales people, customers will want to buy from you and your people want to work for you.