Scripted Seminars

Dynamic Communication - on CD-ROM

A behaviour-based seminar, Dynamic Communication™, teaches people how to communicate using the DISC language as a way of understanding themselves and others. Effective communication stems from the right combination of tone of voice, words, body language and pace of speech and actions. These four areas are the components of a person's behavioural style. Using the techniques contained in the seminar, organisations can immediately open the doors of communication within the entire company.

The Dynamic Communication seminar CD includes:

• Audio/Visual Facilitator Guide

• Full Colour PowerPoint Presentation

• Follow up debriefing Process

New full colour participant workbooks (in American English only) are available.

Your Attitude Is Showing - on CD-ROM

Building a positive attitude toward yourself and others starts with understanding your own attitudes and how they impel you into action. People often lack the words to articulate why they do what they do or why they feel the way they feel. When applying the principles in this seminar, individuals will understand why they make the decisions they make and why conflicts can arise. They will see why others view the world differently and value different things in life. Attitudes will open an individual's eyes to a new understanding of themselves and the people around them.

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The Attitude Is Showing seminar CD includes:

• Audio/Visual Facilitator Guide

• Full Colour PowerPoint Presentation

• Follow up debriefing Process

New full colour participant workbooks (in American English only) are available.

Behavioural Selling Skills - on CD-ROM & paper

In order to adapt to a customer’s needs, a sales person must first understand his or her own selling style. Which selling techniques come naturally, and which ones are a challenge? How does he or she naturally tend to handle objections, make decisions, pay attention to details, and how fast does he or she move through a presentation? If a customer does not handle these items in the same manner, a communication breakdown is likely to occur. To avoid the breakdown, you will want to choose a different selling technique.

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Dynamic Customer Satisfaction - paper only

This one-day seminar teaches employees how to communicate with each other, recognise behavioural styles in order to effectively communicate with customers and to appropriately use their own behavioural strengths. The seminar incorporates the MFS Customer Service report to give an added understanding of oneself and others' perceptions.

Companies are scrambling to attract, keep and satisfy their customers. This one-day seminar will challenge your attitude and help you to set and lay the foundation for a dynamic customer plan. This is an exciting seminar that sets the stage for a planned customer satisfaction focus in the company.

Modules include:

• The Rules Have Changed

• The Internal Customer

• The Exceptional Customer Attitude

• Customer Friendly Systems

By using this seminar, your team will understand that dynamic customer satisfaction doesn't just happen, it is the result of intense focus and planning. Your team will know the task ahead and then, in follow-up meetings, begin to lay the plans for exceptional service.

This seminar incorporates the behavioural Customer Service Software Report.
 

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Building High Performing Teams - paper only

A true team has a high level of trust, effective leadership and a shared sense of commitment. This training seminar is designed to provide the participants with the knowledge and skills to build high performing teams. This programme allows you to customise the process for specific applications. There are six modules leading to a continuous improvement programme.

Believing that people learn best by discovering for themselves, the training seminar utilises a high degree of interaction, simulation, team activities, and individual and group assessments.

The training objectives of each organisation are slightly different, and yet there is a high commonality where organisations are developing towards a team concept or process. You will be able to:

• Define the values, mission and vision of your Client's organisation

• Recognise, understand and utilise strengths of individual team members

• Identify areas for improvement and solve them as a team

• Unite the team on a common foundation of understanding

This seminar incorporates an MFS Team Building and an MFS Personal Interests Attitudes and Values Report report for each participant.

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Re-Energising The Organisation - CD-ROM

Mergers, buyouts, re-organisations, re-structures, new company start-ups, beginning, and endings - this is today's corporate environment and the reality in which we work. Necessary changes are inevitable and happen faster and more frequently than ever before. Change, however, can cause unwanted conflict and drain energy from companies.  Management is often challenged to find ways to keep employees both aligned with change and motivated with positive energy to perform at their best. Re-Energising the Organisation was created with this challenge in mind.

What is TTI’s Re-Energising the Organisation™?
Re-Energising the Organisation is a CD ROM-based application manual containing six effective solutions, developed with TTI products. The authors are Judy Suiter and Bill Bonnstetter.
 

How can Re-Energising the Organisation be used?
It can be used in a variety of training and development scenarios in conjunction with defined organisational development interventions.
 

What is an “organisational development intervention?”
The goal of organisational development (OD) is to continually improve organisational effectiveness. An OD intervention is a major tool for achieving specific goals through planned and managed change in interpersonal/inter-group relationships and the organisation as a whole. Types of interventions are customised to the needs of the specific organisation by OD professionals and can include any suitable combination of assessments, surveys, feedback, coaching, training and development.

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How do PS² products fit into organisational development interventions?
PS² products are designed to be used by professional consultants, trainers and coaches in designing customised solutions for use in organisational interventions requiring assessments, surveys, feedback, coaching, training and development.
 

What are the six modules in Re-Energising the Organisation?
The subjects of the six modules are:

• Conflict Resolution

• Goal Setting

• Performance Appraisals

• Team Job Selection

• Job Cross Training

• Sales Force Training

Which PS² products are used in Re-Energising the Organisation?
Re-Energising the Organisation uses a wide selection of TTI's Managing for Success reports (DISC, PIAV and SSI), related response forms, and certification and reference materials.

Can Re-Energising the Organisation be customised?
Yes. Re-Energising the Organisation is provided as a starting point for you to design and apply customised versions for your client(s). Use it as a resource and a guide to developing solutions.

Who can use Re-Energising the Organisation?
It is designed for use by PS² Associates and accredited clients

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What type of organisations can benefit from Re-Energising the Organisation?
Any organisation that needs the solutions outlined in the modules – from small to large.
 

Will more modules be added to Re-Energising the Organisation?
Yes. PS², TTI and the authors will maintain, update and expand Re-Energising the Organisation. Updated versions will be made available on CD ROM and the Internet.

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